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The Customer Focused Contact Center Contact Center A ...
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Center supports interaction with customers throughout the presales and the postsales interaction stages. Product Overview Call Center and the Support Organization 14 Siebel Call Center User Guide Version 7.5 Rev. A ... Get Doc
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Crew Resource Management - Wikipedia
Crew resource management or cockpit resource management (CRM) is a set of training procedures for use in environments where human error can have devastating effects. ... Read Article
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Cisco: Not Buying The Software Story
For the past eight quarters, Cisco's revenue has sunk into decline as its core business of selling routers and switches for enterprise data center has been met with fierce competition from Juniper ... Read News
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